PLR98 Privacy Policy – How We Protect Your Data

1Introduction

PLR98 is an online entertainment platform serving adult players in Pakistan. To provide casino games, sports betting, slot games, bingo, and related services, PLR98 must collect and process certain personal data. This policy explains exactly what that data is, what it is used for, and how it is protected.

This policy applies to all PLR98 services including the website accessed via browser and the mobile app available on the Download page. It should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.

Where this policy refers to "personal data", it means any information that can identify you as an individual, either on its own or in combination with other information PLR98 holds.

2Data We Collect

PLR98 collects personal data through different interactions with the platform. The main categories are set out below.

PLR98 does not intentionally collect sensitive personal data such as biometric information, religious beliefs, or health records. If any such information is incidentally received, it will not be processed and will be deleted.

3Why We Collect Your Data

Every piece of data PLR98 collects has a defined purpose. We do not collect data speculatively or "just in case". The main purposes for which your data is processed are:

• Account operation: To create and maintain your PLR98 account, process your login, and let you access the games and features you have registered to use.
• Payment processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets securely and accurately.
• Identity and age verification: To confirm that you are who you say you are and that you meet the 18+ eligibility requirement before allowing deposits or withdrawals.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, money laundering, and other fraudulent activity that could harm you or the integrity of the platform.
• Platform improvement: Anonymised and aggregated usage data helps PLR98 understand which features players value and where the experience can be improved.
• Customer support: To respond to your queries, resolve complaints, and keep a record of communications for quality and dispute resolution purposes.
• Promotions and bonuses: To ensure that bonus offers — including Cricket and PSL-season promotions — are targeted correctly and that each offer is only claimed once per eligible player.
• Responsible gaming: To monitor play patterns and identify accounts that may need responsible gaming support, such as players who appear to be showing signs of excessive or problematic play.
• Legal obligations: To comply with applicable record-keeping and reporting obligations where legally required.

4Payment Data & PKR Transactions

Because PLR98 operates entirely in PKR and processes real-money transactions, payment data is treated with an elevated level of care and security.

• Payment method details — such as your JazzCash mobile number, Easypaisa wallet reference, or bank account number — are used only to process the specific transaction you have requested and to satisfy identity matching requirements.
• Full payment credentials are never stored in plain text. Where PLR98 stores a reference to your payment method for future transactions, only a tokenised or masked identifier is retained.
• All payment data in transit is protected by industry-standard TLS encryption.
• Payment processors used by PLR98 operate under their own security and data handling policies. By initiating a transaction through JazzCash, Easypaisa, Raast, or any other supported method, you are also subject to that provider's terms.
• PLR98 maintains transaction records for internal auditing and, where legally required, for reporting purposes. These records include the amount in PKR, the date, the payment method type, and a transaction reference, but not your full payment credentials.

5Sharing Your Data

PLR98 does not sell your personal data to any third party. There are limited circumstances in which your data may be shared with external parties, and these are set out transparently below.

• Payment processors: Transaction data is shared with the relevant payment provider (e.g. JazzCash, Easypaisa, your bank) only to the extent necessary to execute the transaction you have requested.
• Game software providers: The third-party providers whose casino games, slot machines, and betting software appear on PLR98 may receive anonymised session data to support game integrity and fairness auditing. They do not receive your name, contact details, or payment information.
• Identity verification services: Where PLR98 uses a third-party KYC service to verify identity documents, only the specific data required for verification is shared. That service is bound by confidentiality obligations.
• Legal and regulatory requirements: PLR98 will disclose personal data to law enforcement or other competent authorities where it is required to do so by law or in response to a valid legal request. PLR98 will not disclose data beyond what is specifically required.
• Business continuity: In the event of a merger, acquisition, or structural change affecting PLR98, player data may be transferred to a successor entity. Players will be notified of any such change that materially affects how their data is handled.

Any third party that receives data from PLR98 is required to handle that data in accordance with applicable data protection standards and is prohibited from using it for any purpose other than the one for which it was shared.

6Data Security

PLR98 implements technical and organisational security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS encryption for all data transmitted between your browser or app and PLR98 servers.
• Encrypted storage for sensitive personal and payment data at rest.
• Role-based internal access controls ensuring that only authorised staff can access player data, and only to the extent their role requires.
• Regular security assessments and monitoring of platform infrastructure.
• Incident response procedures for detecting, containing, and reporting data breaches where applicable.

While PLR98 takes all reasonable steps to protect your data, no system is completely immune to security risks. You play an important role in security too — keep your password strong and unique, do not share your login credentials, and contact PLR98 support immediately if you notice any suspicious activity on your account.

7How Long We Keep Your Data

PLR98 retains personal data only for as long as it is genuinely needed for the purpose for which it was collected, or as required by applicable legal obligations.

• Active account data: Retained for the lifetime of your PLR98 account and for a defined period after account closure.
• Transaction records: PKR transaction records are retained for the period required for financial record-keeping purposes.
• Identity verification documents: Retained for the period required to satisfy regulatory obligations. Copies of identity documents are not retained longer than necessary.
• Support communications: Retained for a reasonable period to resolve any disputes that may arise after your query has been resolved.
• Technical and usage logs: Retained in anonymised or aggregated form for platform analysis purposes. Personally identifiable log data is purged on a rolling schedule.

When your data is no longer needed, PLR98 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

8Cookies & Tracking Technologies

PLR98 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and preferences like your selected language. You cannot opt out of essential cookies while using PLR98.
• Analytics cookies: Used to understand how players navigate PLR98 — which pages are visited, how long sessions last, and which features are used most. This data is aggregated and does not identify you personally.
• Functionality cookies: Remember choices you have made, such as notification preferences or responsible gaming settings, so you do not have to reconfigure them on every visit.

PLR98 does not place third-party advertising cookies on its platform. If you wish to manage cookies more broadly you can adjust settings in your browser; however, disabling essential cookies will affect your ability to use the platform normally.

9Your Data Rights

As a PLR98 player you have the following rights in relation to your personal data. To exercise any of these rights, contact PLR98 support through the contact details available in your account dashboard.

• Right to access: You may request a copy of the personal data PLR98 holds about you. We will respond within a reasonable period and may ask you to verify your identity before releasing the information.
• Right to correction: If any personal data PLR98 holds about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly in your account settings.
• Right to deletion: You may request that PLR98 delete your personal data. Where a valid request is made, PLR98 will delete or anonymise your data to the extent permitted by its legal and operational obligations. Certain data must be retained for defined periods as explained in Section 7.
• Right to restrict processing: In certain circumstances you may request that PLR98 restrict the processing of your personal data while a query or dispute is being resolved.
• Right to object: You may object to PLR98 processing your data for purposes beyond those strictly necessary to operate your account, such as platform analytics or direct marketing communications.
• Right to withdraw consent: Where PLR98 is processing your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10Minors

PLR98 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit, or play on PLR98 under any circumstances. PLR98 does not knowingly collect personal data from anyone under 18 years of age.

If PLR98 becomes aware that an account was created by a minor, that account will be closed immediately, all balances will be forfeited, and any personal data associated with the account will be deleted. If you believe a minor has created a PLR98 account, please contact support immediately.

Parents and guardians are encouraged to use device-level parental controls and filtering software to prevent minors from accessing online gaming platforms. See our Responsible Gaming page for additional guidance.

11Changes to This Policy

PLR98 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in technology, or changes in applicable legal requirements. When this policy is updated, the revised version will be published on this page with a new effective date at the top.

If any changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — PLR98 will take reasonable steps to notify you directly, such as via an in-account notification or an email to the address on your account.

Your continued use of PLR98 after a policy update has been notified constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support regarding your account.

12Contact & Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to how PLR98 handles your personal data, please contact the PLR98 support team. Contact details are available inside your account dashboard after login.

You can also find answers to common questions on our FAQ page, review the full platform rules in the Terms and Conditions, or find guidance on managing your gaming on the Responsible Gaming page.